$20.00
$20.00
$20.00
$20.00
$20.00
$20.00
$20.00
$20.00
$20.00
$20.00
$20.00
$20.00
$20.00
$20.00
$20.00
$20.00
$20.00
$36.00
$20.00
$30.00
$20.00
$20.00
$20.00
$20.00
In most cases, we cannot and will not ship fish immediately after an order is received. We stop feeding your fish in order to clean out their digestive system. This lessens the chance of fish dying in transit due to poor water quality.
All live fish are packaged in thick plastic shipping bags. The bags are filled with pure bottled oxygen and water treated in methylene blue as an extra precaution. The bags are tightly secured with a rubber band, and then placed into a sturdy corrugated cardboard. The box is insulated with Styrofoam on all sides to maintain temperature and minimal movement. Then it's sealed with packaging tape and is set to ship.Yes, it is safe. Although there is always inherent stress to the fish as a result of the shipping process, the stress is minimal and the risk to the health of the fish is very low. Over 98% of all fish we ship ultimately arrive at their destination healthy and ready for their new home.
Our shipping rates start at $10 for Plants and Dry Goods, and $21 for Live Fish,.
The transit time varies on the shipping service you selected. Please remember that the delivery of your order is the responsibility of the shipping carrier (USPS, Fed Ex, UPS).
Once a package leaves our fulfillment center, you must reach out directly to the shipping carrier selected during checkout to resolve delivery issues. You should have your tracking number ready when reaching out to the shipping carrier.
Contact us as soon as possible. IN ORDER FOR US TO HONOR A DOA CLAIM, YOU MUST CONTACT US WITHIN 2 HOURS OF THE PACKAGE BEING DELIVERED (WE WILL USE THE TIME PROVIDED BY THE CARRIER ON THE TRACKING). Please take a picture for us showing the loss in an UNOPENED BAG- it can just be a picture taken with your smart phone. Email us at DOA@coastgemusa.com with a brief description of your problem with photographs of Dead Fish attached.
From there, we will issue credit towards a future purchase, SHIPPING IS NON REFUNDABLE. Buyer is responsible for the shipping of any replacement fish. We work very hard to make sure that you receive your fish alive and we want your fish to have a long, happy life in your tank, however it has to make financial sense for us in the end.
We will not assume responsibility for fish killed as a result of the customer not being available to accept the delivery on the first attempt. You should be home to accept your package on arrival.
Yes, We only ship within the Continental United States, Alaska and Hawaii
Orders must be canceled within 12 hours of the original order to receive a full refund.
After the 12 hour period has passed, ALL SALES ARE FINAL. Any refunds may be charged a 30% restocking fee to offset non-refundable service charges and holding a fish that might otherwise have been sold to someone else. Full credit will be given to be used towards future purchases. Refunds may take up to one week to be issued.
